Shipping policy

1. Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Orders placed after 3pm, on weekends, or on public holidays will begin processing on the next business day. Processing may take longer during sales, holidays, product launches, or periods of unusually high demand.

Personalised, made-to-order, pre-order, and special-order products may have longer processing times. Any additional lead time will be stated on the product page or communicated after purchase.

2. Shipping Destinations

We currently ship to:

• UK only
  

Some products may be restricted from shipment to certain destinations because of carrier, customs, supplier, or legal requirements.

We do not ship to PO boxes, military addresses, parcel-forwarding services, or remote locations. Available options will be shown at checkout.

3. Shipping Options and Estimated Delivery

Available shipping methods and current charges will be displayed at checkout.

Delivery estimates begin after the order has been processed and dispatched. They are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

4. Shipping Charges

Shipping charges are calculated using factors such as:

• Destination
• Selected delivery method
• Package weight and dimensions
• Order value
• Carrier rates

Any applicable shipping charge will be shown before you complete checkout.

Free-shipping promotions apply only where expressly stated and may exclude oversized items, remote locations, international orders, or certain products. If a partially returned order no longer meets the free-shipping threshold, we may deduct the original shipping charge from the refund where permitted by law and disclosed at the time of purchase.

5. Order Tracking

When your order has been dispatched, we will send a shipping confirmation to [Email Address or Other Contact Method]. Where available, this confirmation will include tracking information.

Tracking updates are provided by the carrier and may take [24-48 hours] to appear. Tracking information can occasionally be delayed or incomplete.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout. Review your details carefully before submitting an order.

Contact us at enquiries@thewesternspirit.co.uk as soon as possible if an address needs to be changed. We cannot guarantee changes after an order has entered processing or been dispatched.

Where permitted by law, the customer may be responsible for additional costs resulting from an incorrect or incomplete address, including redelivery, address-correction, return, or reshipping charges.

7. Split Shipments

Orders containing multiple products may arrive in separate packages or on different dates. You will not normally be charged additional shipping fees when we choose to split an order.

If part of an order is delayed, we may dispatch available products first and send the remaining products separately.

8. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather or natural disasters
• Carrier disruptions
• Customs inspections
• Public holidays
• Industrial action
• High seasonal demand
• Incorrect or incomplete addresses
• Government restrictions
• Supply-chain interruptions

We will make reasonable efforts to provide updates when we become aware of a significant delay. We are not responsible for carrier delays outside our control, but this does not affect any rights or remedies provided by applicable consumer law.

9. Lost, Missing, or Stolen Packages

If tracking shows no movement beyond the carrier's expected delivery period, contact us at enquiries@thewesternspirit.co.uk with your order number.

If tracking shows the package as delivered but you cannot locate it:

1. Check the delivery location, surrounding property, and any safe place identified by the carrier.
2. Ask household members, neighbours, building staff, or reception personnel whether they accepted it.
3. Allow One Business Day, as carriers sometimes mark packages as delivered before final delivery.
4. Contact us within 7 days of the stated delivery date.

We may ask you to cooperate with a carrier investigation and provide relevant information. Refunds or replacements for lost, misdelivered, or stolen orders will be handled according to applicable law, carrier findings, and any shipping protection purchased with the order.

10. Damaged Packages or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days at enquiries@thewesternspirit.co.uk

Include:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the packaging and shipping label

Keep the product and packaging until we confirm whether they are needed for inspection or return. Depending on the circumstances, we may arrange a replacement, repair, refund, or other remedy. Your statutory rights remain unaffected.

11. Refused and Undeliverable Packages

A package may be returned to us if delivery is refused, the address is incorrect, required duties are unpaid, or the carrier cannot complete delivery after reasonable attempts.

After the package is returned, we may:

• Refund the eligible product price, less costs we are legally permitted to deduct; or
• Arrange reshipment after any applicable additional shipping charges are paid.

Original shipping charges are non-refundable except where required by law or where the return resulted from our error.

12. Pre-Orders and Back-Ordered Products

Estimated dispatch dates for pre-orders or back-ordered products are approximate and may change because of manufacturing or supply delays.

If an order contains both in-stock and pre-order products, it will [ship together when all items are available/be split into separate shipments]. Any applicable terms will be shown during checkout or on the product page.

13. Risk and Ownership

Responsibility for an order and legal ownership of the products pass at the time required by applicable law. Nothing in this policy limits mandatory consumer protections regarding delivery, ownership, loss, or damage.

14. Returns

Shipping a product back to us is governed by our Returns and Refund Policy. Do not return products to the sender's address without first reviewing that policy or contacting us, as the return address may be different.

15. Contact Us

For shipping questions, contact:

The Western Spirit
98 Mill St Kidderminster DY11 6XG
Email: enquiries@thewesternspirit.co.uk
Telephone:  07723452813
Website: www.thewesternspirit.co.uk