Refund policy

Returns and Refund Policy

We hope you love your purchase from The Western Spirit. However, we understand that sometimes an item may not be quite right.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@thewesternspirit.co.uk. Please note that returns will need to be sent to the following address: 98 Mill street, Kidderminster, DY11 6XG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@thewesternspirit.co.uk.

In Store Purchase

For items purchased in our store, we offer an exchange or store credit within 14 days of purchase, provided that 

: You have proof of purchase

: The item is unused, unworn and in its original condition

: All original tags and labels are still attached

: Footwear is returned in its original box and packaging

Unless an item is faulty, we do not offer cash or card refunds for change of purchases made in store

Online Purchases

For purchases made online, you have the right to cancel your order within 14 days of receiving your goods.

Once you have notified us that you wish to return an item. you them have 14 days to send the goods back to us

Returned items must be unworn, unused and returned with their original tags and packaging

Return Postage

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning online purchases

We strongly recommend obtaining proof of postage when returning an item. as we cannot be responsible for returned parcels until they reach us

Personalised Items

Items that have been personalised cannot be returned unless faulty. damaged or not as described

Earrings & Hygiene Sensitive Items

For hygiene reasons, pierced earrings and other sealed hygiene sensitive items cannot be returned once their hygiene seal or protective packaging has been opened unless they are faulty

Sale Items

Sale or reduced price items have the same statutory rights as full price goods

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, not as described or you have received the wrong item, please contact us a soon as possible

Please note that normal signs of wear and tear in a second hand item are not faults where they were clearly described or reasonably visible before purchases

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Where applicable, you may be entitled to a repair, replacement or refund in accordance with UK consumer law

Refunds

Approved online refunds will be made to the original payment method

We will process refunds within the timescales required by UK consumer law after receiving the returned goods or suitable evidence that they have been sent back

Please allow additional time for your bank or card provider to process the refund

Proof of Purchase

Please retain your receipt, order confirmation or other proof of purchase

Your Statutory Rights

Nothing in this returns policy affects your statutory rights

The Western Spirit