Refund Policy

Refund & Returns Policy

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• You have 14 calendar days from the date you receive your item to request a return.

• Items must be unused, in the same condition you received them, and in their original packaging.

• A valid proof of purchase (receipt or order confirmation) is required.

Refunds

• Once we receive and inspect your return, we’ll notify you of the outcome.

• Approved refunds will be processed to your original payment method within 5–10 working days.

• Shipping costs are non‑refundable unless the item is faulty or incorrect.

Exchanges

• We replace items if they are defective, damaged, or the wrong size (where applicable).

• Please contact us before sending an item back for exchange.

Faulty or Damaged Goods

• If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.

How to Return an Item

1. Contact us at enquiries@thewesternspirit.co.uk to arrange your return.

2. Package the item securely and include your proof of purchase.